Frequently Asked Questions
Everything you need to know about shopping with Nayomi Saudi Arabia
What are the shipping options and delivery timelines within Saudi Arabia?
We offer standard delivery across all major cities in KSA. Delivery typically takes 2-5 business days. You can track your order status directly through your account dashboard or via the tracking link sent to your email.
What is the return policy for intimate apparel and nightwear?
Due to hygiene reasons, items such as panties and adhesive bras cannot be returned. However, bras, nightwear, and robes can be returned within 14 days of delivery, provided they are in their original condition with all tags attached.
Which payment methods do you accept online?
We accept a variety of secure payment methods including Mada, Visa, Mastercard, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Tabby and Tamara for your convenience.
How do I find my correct size for Nayomi products?
To ensure the perfect fit, please refer to our comprehensive Size Guide located on every product page. We provide detailed measurements for bras, nightwear, and loungewear to help you choose with confidence.
Can I exchange an item I purchased online at a physical Nayomi store?
Yes, you can exchange eligible items at any Nayomi retail store in Saudi Arabia. Please ensure you bring your electronic invoice or order confirmation as proof of purchase.
Are your products made from high-quality materials?
Nayomi is committed to luxury and comfort. Our collections feature premium fabrics including high-grade satin, delicate lace, and breathable cotton, all designed to provide a soft feel against the skin and long-lasting durability.